Demo Refund & Terms of Use Policy

multivendor.ecommatrix.xyz
A Product of N. I. Biz Soft

TERMS OF USE

These Terms of Use (“Terms”) govern your use of our website multivendor.ecommatrix.xyz (the “Website”) and the Ecommatrix mobile or web application (the “App”). The Website and the App are collectively referred to as the “Platform”.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you must not use the Platform and should uninstall the App immediately. By accessing, downloading, installing, or using the Platform, you agree to be bound by these Terms and all related policies of N. I. Biz Soft, including but not limited to the Refund & Cancellation Policy, Privacy Policy, and other policies published on the Platform from time to time.

These Terms apply to:

• Individuals who are 18 years of age or older, and

• Legal entities or businesses using the Platform.

PLATFORM ROLE & USE OF SERVICES

multivendor.ecommatrix.xyz is a multi-vendor eCommerce marketplace operated by N. I. Biz Soft and acts solely as a technology facilitator.

All commercial and contractual terms — including but not limited to product price, taxes, shipping fees, payment methods, delivery timelines, warranties, and after-sales services — are solely agreed upon between Buyers and Sellers (Vendors).

The Platform:

• Does not own, sell, resell, or control any listed products

• Does not guarantee product quality, availability, or delivery performance

• Does not take possession of products at any point

N. I. Biz Soft is not responsible for:

• Vendor non-performance or breach of agreement

• Delays due to vendor processing or stock issues

• Product quality, mismatch, or dissatisfaction

• Incorrect, missing, or incomplete orders

All product images and descriptions are representational only and actual products may vary.

USER ACCOUNT & PERSONAL INFORMATION

To use certain features of the Platform, users must create an account. During registration, we may collect:

• Name

• Phone number

• Email address

• Delivery address

• Other optional profile information

You are responsible for maintaining the confidentiality of your account details. You may update or modify your information at any time.

DELIVERY & SHIPPING

• Delivery times shown are estimated and may vary

• Orders are delivered only to the address provided at checkout

• Any change in delivery address after placing the order may result in order cancellation without refund

• Failure to accept delivery or provide proper instructions will be treated as successful delivery, and no refund will be applicable

Once an order is marked as delivered, Platform liability ends.

PAYMENTS

Payments made on multivendor.ecommatrix.xyz are processed through third-party payment gateways.

• The Platform does not store card or payment information

• Users must use lawfully owned payment methods

• N. I. Biz Soft is not responsible for unauthorized card usage

Refunds, chargebacks, or disputes will be handled according to Platform policies and gateway rules, where applicable.

CANCELLATION & REFUND (DEMO)

• Orders may be cancelled due to:

  • Product unavailability

  • Vendor operational issues

  • Coverage or delivery constraints

  • Unavoidable circumstances

Refund eligibility (if applicable) depends on:

• Vendor policies

• Order status

• Payment method

All refund decisions made by the Platform or Vendor shall be final and binding.

PROHIBITED ACTIVITIES

Users must not engage in activities including but not limited to:

• Violating laws or regulations

• Posting false, abusive, obscene, or misleading content

• Impersonation or fraud

• Spamming or data harvesting

• Uploading malicious code or external links

• Harassment or hate speech

The Platform reserves the right to remove content, suspend accounts, or take legal action if required.

MODIFICATIONS & AMENDMENTS

N. I. Biz Soft reserves the right to modify these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

DISCLAIMER

This document is provided as a demo policy for multivendor.ecommatrix.xyz, a product of N. I. Biz Soft, and may be customized or replaced with a legally reviewed version before production use.

CANCELLATION POLICY (DEMO)

Platform: multivendor.ecommatrix.xyz
Operated By: N. I. Biz Soft

This Cancellation Policy explains the rules and conditions under which orders placed on multivendor.ecommatrix.xyz (the “Platform”) may be cancelled. By placing an order on the Platform, you agree to this Cancellation Policy along with our Terms & Conditions, Privacy Policy, and other related policies.

ROLE OF THE PLATFORM

multivendor.ecommatrix.xyz is a multi-vendor eCommerce marketplace operated by N. I. Biz Soft. The Platform acts only as a technology facilitator between Buyers and independent Sellers (Vendors).

All commercial terms, including product availability, delivery timelines, and order fulfillment, are determined by the respective Vendors.

ORDER CANCELLATION BY PLATFORM / VENDOR

The Platform or Vendor reserves the right to cancel any order at any time due to, but not limited to, the following reasons:

• Product out of stock or unavailable

• Vendor operational issues

• Delivery address outside service coverage area

• Incorrect pricing or listing errors

• Unavoidable or force majeure circumstances

In such cases, any paid amount (if applicable) will be handled according to the Platform’s Refund Policy and payment gateway rules.

ORDER CANCELLATION BY CUSTOMER

• Customers may request order cancellation only before the order is confirmed or dispatched, subject to Vendor acceptance.

• Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.

• Orders that are out for delivery or delivered cannot be cancelled.

DELIVERY FAILURE & NON-ACCEPTANCE

If an order cannot be delivered due to:

• Incorrect address provided by the customer

• Customer unavailability

• Failure to provide proper delivery instructions

the order may be treated as successfully delivered, and no cancellation or refund will be applicable.

PAYMENT & REFUND

• Refunds (if applicable) will be processed through the original payment method.

• Processing time depends on the payment gateway or financial institution.

• N. I. Biz Soft does not guarantee instant refunds.

MODIFICATIONS TO POLICY

N. I. Biz Soft reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective immediately upon posting on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.

DISCLAIMER

This is a demo Cancellation Policy for multivendor.ecommatrix.xyz, a product of N. I. Biz Soft, created for demonstration and testing purposes only.

Return & Replacement Policy (Stationery Items)

Due to the nature of stationery products, we maintain a strict no-return policy.

❌ No Returns

Once an order has been delivered and accepted, returns will not be accepted under any circumstances.

Returns will not be allowed for:

• Change of mind after purchase

• Incorrect product selection by the customer

• Minor differences in color, design, or packaging

• Failure to inspect the product at the time of delivery

🔁 Conditional Replacement (Delivery-Time Only)

A replacement may be considered only if all of the following conditions are met:

• The product is damaged, defective, or incorrect

• The issue is reported immediately at the time of delivery

• The product has not been accepted by the customer

⚠️ Any request made after delivery acceptance will not be eligible for return or replacement.